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LoD Viewpoints February 2006

The Emerging Role of Artificial Intelligence in Learning and Knowledge Work

In recent years, Internet search engines have had major impact on formal and informal learning in organizations. Yet experts claim that we are just in the early days of search technology because advances in artificial intelligence (AI) will likely help produce more advanced tools and technologies that can improve search and in turn improve learning. Search is only one application area of AI, however, and we can expect to see many other areas, such as intelligent agents, where AI will change how we work and learn. AI will also help workers and learners document, organize, and find information while reducing the human labor in doing so.